Most connection issues are related to a few different problems:1) Verify that all ports are opened (Port list available further down this post) or circumvent the router entirely by connecting directly to your modem*.2) Ensure that allowances have been made in your firewall or circumvent it entirely by disabling it*.3) Make sure no programs are running that could interfere. This could range from security programs like Norton Internet Security to anti-virus programs*, or simply other programs such as xfire or hamachi that seem to have some issues running simultaneously.* These steps are provided as troubleshooting assistance. We do NOT advocate running at all times in the DMZ mode or without any sort of firewall or anti-virus. Once you have verified where the problem lies, then you will want to take steps to allow the program to work WITH your security software, not leave it out of the loop forever.How to check the status of Windows Live ID (sign in) and LIVE servicesA service may be down, which will prevent you from accessing the LIVE services or sign in. To check status of the servers click the links below:LIVE server statusWindows Live ID server statusIf you cannot connect to any of these sites, please contact your Internet Service Provider (ISP) for assistance.Open Port RequirementsThe following ports are required to be opened to use Games for Windows - LIVE. - TCP 80 - UDP 88 - UDP 3074 - TCP 3074 - UDP 53 - TCP 53 - TCP 443 To make sure that these ports are open, or to open these ports, contact the network administrator or the Internet Service Provider (ISP). If you are the administrator of the network, check the documentation that is provided with your networking software to determine how to open these ports.Please note: games require additional ports. Please view the following article for details on opening these ports:http://support.microsoft.com/kb/937424(Thanks, Xezerez)
Incompatible Network Card
Some users have reported getting an incompatible network card error that is not resolved even after updating network card drivers and trying other solutions listed above. Many of these users report that this error can be fixed in WinXP by running a program called winsockxpfix. This solution is provided by the community and cannot be confirmed, however users have reported that this resolves their issues.Supported Countries
Here is a list of countries supported by Games for Windows - LIVE. If you are from a country that is not on this list, you will not be able to connect to the LIVE services, and we will not be able to provide you with assistance or a workaround.http://www.xbox.com/en-US/live/countries.htm
I am unable to type the @ symbol when attempting to log in, why?Users reporting this issue have indicated that on Vista they can resolve it by going to Control Panel, and into Administrative Tools, and choosing the Local Security Policy shortcut. Once the Local Security Policy window opens, expand the Local Policies folder, and click the Security Options folder. In the right hand pane, scroll down to "System Cryptography: Use FIPS compliant algorithms for encrypting, hashing, and signing." and set it to Disabled. Then restart the client, and the issue should be resolved.Phone SupportFinally, if none of the above steps have helped you resolve your issue, and you are sure the issues is with LIVE and not covered on the forums, you can use the following steps to contact LIVE support via phone in North America only:Please dial 1-877-274-4349 from 9 am EST (6 am PST) to 1 am EST (10 pm PST). Our technical support agents there will be more than happy to assist you.
Recommended reading
eastmanblues: Recommended reading
Yeah I think a lot of people should read this before they start a new thread about there connection problems.
Thanks.
Thanks
Deluxe Walrus: eastmanblues: Recommended reading Yeah I think a lot of people should read this before they start a new thread about there connection problems. Thanks.
Even when you tell them this information, they will tell you the ports are fowarded. Thanks Moderatory, instead of quoting you, I will just post this topic link to them.
so what wron i have done all account and stuff but when i try to connect from the GTA IV to LIVE i get this .. please help i live FINLAND.. TY
Some users get this issue when they have xfire running while trying to sign in.
yes it solved the problem TY...
I have run into a problem that is confusing me. I can log in on Fallout, but i cannot get onto the GFWL off-game client. I continue to get the same "Connection Error."
In the right corner does it show the correct gamerscore or reputation for your gamertag. If it doesn't, or your downloads say any type of medadata error. Then your computer time is not in sync with internet time. Double click the time. Navigate to the internet time tab & update with time.windows.com. If you get a error updatinng it, then check your bios. Edit it for current date/time & try again the update again in windows.
If you are having problems with caculating disk space, then that is covered in moderators post.
InGlocksWeTrust:. If you are having problems with caculating disk space, then that is covered in moderators Connection Issues FAQ.
If you are having problems with caculating disk space, then that is covered in moderators Connection Issues FAQ.
Sorry, could not edit. Keep getting alot of errors lately with the forum.
That wasn't the problem, though that is because of a lack of information on my side. In the end GFWL wasn't the only problem on my comp and i just decided to reformat. It did fix the problem, and many others I had been having with other internet interfaces (like Steam.)
Just a note for personal (software) firewall users users: Some firewall solutions will block traffic from the local Router/Gateway. My SEP 11 was set to allow the appropriate TCP and UDP port traffic, but there was a global deny on most other incoming traffic, which superceded the port "allows" and blocked traffic from my 2wire gateway/router/firewall. I found this looking through my firewall logs.
GFWL requires that traffic be allowed from the router back to to the PC (obviously). Wether this is allowed through an entire subnet, range, or specific IP, it would be a good idea to allow the incoming connections to your PC from your gateway (again, obvious). I had to specifically allow traffic from the IP of the gateway (my 2wire router).
Since my router firewall blocks most incoming traffic, I feel comfortable allowing all traffic from it to my PC. For security reasons, I would sugest allowing traffic only on those required ports only from the gateway.
EH
DADJuke: so what wron i have done all account and stuff but when i try to connect from the GTA IV to LIVE i get this .. please help i live FINLAND.. TY
I have the same problem but I don't have XFire. Any Ideas? the game is fallout 3 rather than GTA IV.
Same problem here, I unlocked the ports and shut off xfire and still the same...
