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LIVE CONNECT ISSUES- CANNOT CONNECT TO LIVE (occurs with any game title)

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Gizzass replied on Sun, Oct 4 2009 3:28 AM

Issue Type - NAT Type : Strict

Game Title - GTA 4

Error Verbatim - NAT Type too strict

Where was the game purschases and in what format? Retail Store DVD Format

GT - You GamerTag (DO NOT POST YOUR ACCOUNT PASSWORDS - IF YOU DO - YOUR POST WILL BE DELETED) Gizzass

PC/360 - PC

ISP - Optus

pppoe

Conneciton Type - ADSL

Router Make/Model/FW version - Belkin Modem/Router

Model: F5D8636-4

Frimware:1.00.03r

cument.write(runtime_code_version)

Network Type - Home Workgroup


Network Location - Home

Windows version?

Windows XP Professional SP3

Windows System Type? 32 bit

Firewall / Security Software - Router Firewall, Avast 4.8 Professtional


LIVE Connection - Yes

Can you signin to LIVE with the LIVE Client for Windows (GFWL Marketplace)? Yes

If you have more than one Games for Windows LIVE PC game, can any of those games connect?

Yes

 

 

 

Note:

Ok here goes.

 

I was playing GTA 4 online a few months back fine, NAT type was Open and had no issues

I was using a dedicated modem and router however the modem failed and I have recently bought a Modem/Router and now im getting NAT type Strict.

 

I have opened all the ports needed for GFWL and GTA 4

Windows Firewall is turned off

UPNP is enabled

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Posts 952

2 things

everything else being equal, open your NAT or enable it on your router.  MTU should be 1500

Are all the ports needed to be open, opened?

 

also, if you are PPPOE and you have a new router, you may have to choose this connection type in your router and put in your ISP ID and password that you were given.  Do you have a separate Modem, or is the Modem/router the only device between your PC and the telephone line?

By the way, a modem/router is technically called a gateway.

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Gizzass replied on Tue, Oct 6 2009 1:54 AM

As far as I can see I dont have an option in my router that allows me turn turn my NAT open moderate etc unless its called something different.

 

MTU is set at 1500

 

All ports are opened. Here is a link to a screeny:

http://img10.imageshack.us/img10/7035/portsuc.jpg

 

I am PPPOE and ISP details have been entered.

 

I did have a dedicated modem and router but the modem failed and now this modem/router (or Gateway) is the only device between PC and phone line.

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Posts 952

I suggest getting out your router manual and brush up on accessing and modifying it. NAT is usually a part of the router/gateway features.

you may want to contact you ISP just to be sure they aren't controlling it because they do sometimes.

Is your UPnP enabled in your gateway as well?

Did you open all 6 ports?

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Gizzass replied on Wed, Oct 7 2009 3:19 AM

you may want to contact you ISP just to be sure they aren't controlling it because they do sometimes.

 

The aren't.

 

Is your UPnP enabled in your gateway as well?

 

Yes

 

Did you open all 6 ports?

 

Yes. Refer to my screenshot I linked in my previous post.

 

I suggest getting out your router manual and brush up on accessing and modifying it. NAT is usually a part of the router/gateway features.

 

There is no straight option that allows me to change my NAT setting, it seems belkins answer to NAT relating issues is the use of DMZ.

So after playing some more here is what I discovered:

1. When I set my comp to the DMZ and Firewall turned on, my NAT type changes to open.... (problem solved I suppose).

2. When DMZ is disabled and the firewall is disabled, my NAT type is set to strict.

 

My understanding of DMZ is that it puts the designated device/PC outside the protection of the Firewall, If so then why the hell is my NAT type still set to strict when my Firewall is turned off all together?

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Posts 952

Gizzass:

 

My understanding of DMZ is that it puts the designated device/PC outside the protection of the Firewall, If so then why the hell is my NAT type still set to strict when my Firewall is turned off all together?

All I can say is maybe to contact your router manufacturer for tech support or see about a different router that is more configurable.

Good luck.

By the way, did you get all your issues resolved?

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Posts 3,060

Gizzass:

Is your UPnP enabled in your gateway as well?

 

Yes

 

http://support.microsoft.com/kb/941206

Have you done this along with enabling UPNP on your gateway?

After enabling UPNP on your network device & through your OS. Try method 1, then 2 of this post. http://forums.gamesforwindows.com/t/785.aspx

GFWLXBL

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Posts 2,646

Changing System Settings
The “System Settings” page is where you can enter a new administrator password, set the time zone, enable remote management, and turn on and off the NAT function of the Router.

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Lef0rt replied on Sun, Nov 22 2009 7:08 PM

Problem- Can't Connect to Live

System- PC

Operating System- XP

Gamer Tag- Lef0rt

Router- Netgear WPN824v2

Connection type- wireless

Able to Connect in past? yes


When I try to log in I get an error message saying I can't connect. I checked my Network status and it says my UPnP is not signed in, I've already concluded this is the problem. I've talked to tech support and forwarded all my ports successfully, I've got UPnP enabled on my router as well. I've disabled my firewalls and anti-viruses and still have yet to log on.  I'm lost and confused, games I enjoy online with pals are GFWL enabled and this prevents me from playing them. So immediate help in finding a solution will be much appreciated.

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Posts 116
GFWL-TS

@Lef0rt

Please fill in the following template. I have started you off to get you on the right track

 

 

Issue Type - e.g. LIVE Connectivity

Game Title - what is the game with the issue and what is the version, tilte update? If so, what is the version of the game? Event logs should give an indication (refer to Troubleshooting 101 post)

Error Verbatim - specific on screen Error and Event Log error

Detail the steps to reproduce the issue, detailing each mouse click or button push on the controller is always helpful.

Where was the game purschases and in what format? For example: new retail boxed title from gamestop, Direct2Drive, Best Buy, Steam, Ebay (used), etc.

GT - Lef0rt

PC/360 - Do you also own a Xbox 360? If so, can it connect to LIVE? It is important to not overlook this quesiton.

ISP - who is your Internet Service Provider

Do you have a PPPoE or direct connection to Internet not needing to provide a username or password to connect?

Conneciton Type - dial-up, DSL, ADSL, FioS (fiber), Cable, Satellite, Cellular (cell phone device connected to data provider),

Router Make/Model/FW version - WPN824v2 - wireless to pc

Network Type - single pc to router/modem, home workgorup, domain, Internet Connection Sharing (ICS)

Network Location - home, school (dorm), public library, work

Windows version Windows XP SP ?

Press Start > Run >type WINVER > press OK - provide version and build number, if displayed.

Windows System Type? (Bit version) 32bit  or 64bit

To check: Right click My Computer > Left click Properties > listed in System section.

Firewall / Security Software - using a combination router firewall? or windows firewall, or a 3rd party firewall such as an Anti-Virus & Firewall security applicaiton?

what is the version and who makes the AV/FW software? 

 

LIVE Connection - have you ever connected to LIVE with a PC game in the past or is this your first attempt?

Can you signin to LIVE with the LIVE Client for Windows (GFWL Marketplace)?

If you have more than one Games for Windows LIVE PC game, can any of those games connect?

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Din0r1mad replied on Tue, Nov 24 2009 2:54 PM
I'm having a simple problem where GFWL selects the wrong IP address of several which are configured on the adapter in question.. I've seen the 'ConnectionOverride' registry setting to force GFWL to use a separate adapter if more than one is installed, but is there a similar, simple fix for forcing GFWL to use a specific IP address?? Seems rather silly if not :( I can connect to GFWL fine with the standalone client, the issue arises when trying to connect from within GTAIV (and I guess any other game which doesn't pre-select the source IP address - GTAIV is the first game I've tried which uses GFWL for multiplayer gaming). There may be other issues, but right now that appears to be the main stumbling block. As far as I can see there shouldn't be any issues with firewalling of ports and so on, but I can only check that once GFWL uses my primary public IP address rather than a private address which has no routing :) Any ideas? I've trawled various forums and can't see an easy solution..
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Din0r1mad:
but is there a similar, simple fix for forcing GFWL to use a specific IP address?
I am not sure if there is a simpler way with out knowing the specifics of your connection. You may be able to disable the connections which do not connect to the internet, However it sounds like you do not want to do this.

You can try this: However I am not sure if you will find an "EASY SOLUTION" If you do try this solution remember to back up your registry in case something goes wrong.

 

THINGS TO TRY

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
1. Determine whether you are connected to the Internet. To do this, follow these steps:
a. In the notification area on the right side of the taskbar, locate the icon that resembles two linked computers.
If you can see the icon and there is a red "x" over it, the computer is not connected through this connection.
If you can see the icon and there is no red "x" over it, the connection is active.
b. Double-click the icon to open the Connection Statistics window. If you are online, this window shows the connection speed and how much data has been sent and received during the current session.

Note There may be more than one Network Connection configured on the computer. Only one connection has to be active for the computer to connect to the Internet.
2. If the network connection is active, follow these steps:
a. Close all windows that are open, and then start Internet Explorer.
b. On the Tools menu, click to clear the Work Offline check box, if it is selected.
c. Test to see whether the issue is resolved.
3. If the issue is not resolved, delete the temporary files. To do this, follow these steps:
a. Click Start , click Run , type inetcpl.cpl , and then click OK .
b. On the General tab, click Delete under Browsing History .
c. In the Delete Browsing History dialog box, click Delete files , click Delete cookies , and then click Delete history .
d. After the delete operation is complete, click Close to close the Delete Browsing History dialog box.
e. Test to see whether the issue is resolved.
4. If Internet Explorer starts in Offline mode automatically, modify the GlobalUserOffline registry value. To do this, follow these steps:
a. Click Start , click Run , type regedit , and then click OK .
b. Locate and then click the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
c. In the right-side pane, right-click GlobalUserOffline , and then click Modify .
d. In the Value data box, type 0 , and then click OK .
e. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Webcheck
f. In the right pane, verify that the following values are set to Auto :
LoadLCE
LoadSens
g. If either of these values is not set to Auto , click the value in the right-side pane, and then click String on the Edit menu. Type auto in the String box, and then click OK .
h.

Close Registry Editor.

 

 

Connection Override

 

1. Determine what network adapter connects the computer to the Internet.
Windows Vista: Click Start Start button , type ncpa.cpl in the Start Search box, and then press ENTER.
Windows XP: Click Start , click Run , type ncpa.cpl , and then click OK .
2. Examine the entries that appear in the Network Connections window to determine which network connection connects to the Internet.
Note On computers that have more than one network adapter, Local Area Connection , Wireless Network Connection , or a custom connection name may appear in this window. If there is more than one entry for a category, the entries may be numbered, such as Local Area Connection 1 , Local Area Connection 2 , and so on.
Note the exact name of the connection that connects the computer to the Internet. Make sure that the spelling is correct.
3. Create and configure the ConnectionOverride registry entry that points to the network adapter that connects the computer to the Internet. To do this, follow these steps.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
a. Start Registry Editor.
Windows Vista: Click Start Start button , type regedit in the Start Search box, and then press ENTER.
Note If you are prompted for an administrator password or for confirmation, type a valid password, or click Continue .
Windows XP: Click Start , click Run , type regedit , and then click OK .
b. Locate and right-click the following registry subkey:
HKeyCurrentUser\Software\Classes\Software\Microsoft\XLive

Xlive Subkey
c. Point to New , and then click String Value .
 New String Value
d. Type ConnectionOverride to name the value, and then click OK .
Value Name
e. Double-click ConnectionOverride .
f. In the Value data box, type the name of the network adapter that you noted in step 2, and then click OK .

For example, if the "Local Area Connection" adapter connects to the Internet, type Local Area Connection in the Value data box, and then click OK .
Type connection name
g. Exit Registry Editor.
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Din0r1mad replied on Tue, Nov 24 2009 4:08 PM
Cheers for the pointers and quick reply.. My internet connectivity is AOK apart from GFWL choosing the wrong IP address. IE works just fine when I need to use it. GWFL works fine as a standalone client - I can see the marketplace and so on. I've already configured GFWL to use the right adapter using the ConnectionOverride reg hack. I was hoping there might be something similar to force it to use a specific source IP address too :) UPnP is disabled, but I'm unsure why it would need to use that when I have punched holes through the firewall(s) and similar (plus it looks like it'll still have problems in picking up the public IP address rather than one of my private addresses - yes I've got three IP addresses allocated to the adapter in question; talk about greedy! :P)
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Posts 3

same problem. have 2 IP's(one for LAN, second for Internet). and connection to internet going through LAN. GFWL sets my Internet IP as Local IP.

sorry for bad English.

OS: XP SP2

gamertag: ManOne krsk

games: GTA4, Dawn Of War 2.

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ManOne krsk:
OS: XP SP2

Sorry, sp3 ofc.

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