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Can't Connect to DoW 2 after GFWL update

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Top 500 Contributor
Posts 27

I don't want to seem like a simpleton or anything, but the entire guide I appear to have already done, or is compleatly and utterly written in something you would expect from a very formal lawyer, and so I can barely comprehend.

On that note, believing that a picture is worth a thousand words, here is a link to an ImageShack gallery showing my sign-in progress, and network connects/my network places:

http://img4.imageshack.us/gal.php?g=dow2fail3.png

 

PS: My router is a WIRELESS "netgear"


EDIT 1: I will be away for the next 6 days and so will have no access to the internet, so my responses will be delayed

Top 10 Contributor
Male
Posts 3,037

Hamachi is probably blocking your access. You probably need to unistall Hamachi as it interferes with GFWL service. Also your wireless connection is being monitored by windows firewall, so you will have to configure or disabled it.

InGlocksWeTrust:
Verify inside the settings of the guide that it is set to the device that is connected to the internet.

Below is what I was refering to. Making sure GFWL is connecting through Wireless Network Connection, and not another device like, LAC, or Hamachi.

GFWLXBL

Top 500 Contributor
Posts 27

Ok, disabled Hamachi, and the firewall on my wireless connection, My network information is as follows:

 

Network Adapter: "Wireless Network Connection"

Internet IP Address: "Not Signed in"

Local IP Address: *MY IP*

UPnP: "Not signed in"

NAT TYPE: Open

Still not working

Latest Error Code:

0x800705b4

Top 10 Contributor
Male
Posts 3,037

Disabling Hamachi may not be enough. It has known issues with GFWL. Uninstalling it to see if LIVE login can be resolved is what you should try.

Steam The Baron:

Latest Error Code:

0x800705b4

This is a standard connection error code that has to do with a firewall or security program blocking the service. What Firewall/antivirus/antispyware program do you use?

It is my belief that your MTU on either your router or OS is out of range that is required for LIVE to work. Have you tried to addressed or check this issue yet?

GFWLXBL

Top 500 Contributor
Posts 27

I have changed my MTU (At least I think that is what it was) to 1500 which was the recommended speed. So I believe that the MTU is not the issue

Also, I use AVAST (Home edition) as my anti-virus and have no 3rd party Firewall, only the one that comes with Windows

Top 500 Contributor
Posts 27

Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4

Ok, following PC GAMER (UK)'s advice I ran a Microsoft tool that should help Annalise the problems, the results aren't great as you can see.

 

Any help is appreciated

 

Test 1 - Basic Internet Connectivity Test

Supported

 

Result:

Trying to construct an open request to the webpage : /windows/using/tools/igd/StaticContent/igdprobedocs/connectivity/test.txt
Successfully constructed an open request
Trying to send the constructed open request
Successfully sent the constructed open request
Waiting for the response from the IGD test server
Successfully received the response from the test server
Querying the data size of the received content
Successfully queried the data size of the received content
Received 37 bytes of content from the IGD test server
IPv4 Connectivity succeeds through the Internet Gateway Device


Test 2 - Network Address Translator Type

Not supported

 

Result:

Trying to resolve the Teredo server IP address
Primary Teredo server IP address: 213.199.162.214
Secondary Terdeo server IP address: 213.199.162.215
Starting exercise with primary Teredo server
Sending a Router Solicitation frame with ConeBit on
Waiting for Router Advertisement
Sending a Router Solicitation frame with ConeBit on
Waiting for Router Advertisement
Sending a Router Solicitation frame with ConeBit on
Waiting for Router Advertisement
Sending a Router Solicitation frame with ConeBit off
Waiting for Router Advertisement
Received a Router Advertisement frame
Starting exercise with secondary Teredo server
Sending a Router Solicitation frame with ConeBit off
Waiting for Router Advertisement frame
Received a Router Advertisement frame
The IGD's NAT type is SYMMETRIC


Test 3 - Traffic Congestion Test

Not Run

 

Result:

The ECN test only runs on Windows Vista
The current OS is not Windows Vista


Test 4 - TCP High Performance Test

Not Run

 

Result:

The Window Scaling test only runs on Windows Vista
The current OS is not Windows Vista


Test 5 - UPnP Support Test

Not supported

 

Result:

The operating system is Windows XP
UPnP is enabled by the firewall
UPnP services are running
UPnP Discovery is enabled
Detecting Internet Gateway Devices on the network
1 IGD(s) found
IGD Device Information:
Manufacturer Name : NETGEAR, Inc.
Model Name : Residential Gateway
Model Number : <NULL>
get_StaticPortMappingCollection() returned NULL IStaticPortMappingCollection
get_StaticPortMappingCollection() returned NULL IStaticPortMappingCollection
get_StaticPortMappingCollection() returned NULL IStaticPortMappingCollection
Failed to get port mapping from the IGD


Test 6 - Multiple Simultaneous Connection States Test

Supported

 

Result:

This test attempts to sustain 80 concurrent TCP sessions

Top 500 Contributor
Posts 27

Small update;

Added picture of my GFWL ports (ones that I opened for it) to the imageshack gallery (http://my.imageshack.us/v_images.php).

Top 25 Contributor
Male
Posts 937

Steam The Baron:

Ok, disabled Hamachi, and the firewall on my wireless connection, My network information is as follows:

 Network Adapter: "Wireless Network Connection"

Internet IP Address: "Not Signed in"

Local IP Address: *MY IP*

UPnP: "Not signed in"

NAT TYPE: Open

Still not working

Latest Error Code:

0x800705b4

Internet Explorer controls your internet connection.  Run IE, go "File", click "Work Online" and you should be good to go.

If that doesn't work, check to make sure you have the right ports open, specifically,

    * UDP 53
    * UDP 88
    * UDP 3074
    * TCP 3074
    * TCP 80
    * TCP 53
    * TCP 443

Also check your router for UPnP that it is enabled as well.

 

Top 500 Contributor
Posts 27

hotchilli1327:

Internet Explorer controls your internet connection.  Run IE, go "File", click "Work Online" and you should be good to go.

If that doesn't work, check to make sure you have the right ports open, specifically,

    * UDP 53
    * UDP 88
    * UDP 3074
    * TCP 3074
    * TCP 80
    * TCP 53
    * TCP 443

Also check your router for UPnP that it is enabled as well.

Internet explorer actually was running online, and so I could only turn it OFFline, I could be using an out-of-date IE though.

And I have those ports open, also pretty sure that my router supports UPnP as my game USED to work online, but now doesn't.

 

EDIT: Just to add a note on how my Wireless connection is received, I am using a Netgear router, that sends information to a Netgear USB adapter that is plugged into an "increaser" (You plug a USB in, and then you get 4 USB slots to plug more stuff in). Also the program on my computer that receives this is "Netgear Smart Wizard WG111v2"

Top 10 Contributor
Male
Posts 3,037

Steam The Baron:
This is most likely the problem, like we have been discussing in this thread. The error message you are recieveing is a direct reflection of your NAT blocking everything. It is sounding to me that AVAST security software suite is blocking this test & any other type of connection to LIVE.

 

Steam The Baron:
The operating system is Windows XP
UPnP is enabled by the firewall
UPnP services are running
UPnP Discovery is enabled
Detecting Internet Gateway Devices on the network
1 IGD(s) found
IGD Device Information:
Manufacturer Name : NETGEAR, Inc.
Model Name : Residential Gateway
Model Number : <NULL>
get_StaticPortMappingCollection() returned NULL IStaticPortMappingCollection
get_StaticPortMappingCollection() returned NULL IStaticPortMappingCollection
get_StaticPortMappingCollection() returned NULL IStaticPortMappingCollection
Failed to get port mapping from the IGD
You do have UPNP running on OS, but either your IGD has a problem with mapping UPNP ports, or a security program is blocking the advertisments that your PC is trying to make.

Steam The Baron:
Added picture of my GFWL ports (ones that I opened for it) to the imageshack gallery (http://my.imageshack.us/v_images.php).
Your link does not work.

GFWLXBL

Top 500 Contributor
Posts 27

Avast has been turned off, and so Windows Security is warning me against turning it off. I also disabled the Firewall from the Security center, and with both those turned off and the correct ports/exceptions added I still can't connect.

Now, the only thing I can think of. And it really is a very small chance, is that the program "Simple Port Forwarding" MIGHT not forward the ports to my router as it says it does. However this is very unlikely because it comes up with 0 errors and the exceptions appear in Windows Firewall as well.

About the link, it works fine for me, which is weird.

Top 10 Contributor
Male
Posts 3,037

What is the manufacturer of your modem & the model number?(It can be found on the sticker at the bottom or back of the modem.)  I can gather from the test that it is Netgear. Also what firmware are you using as well?

Steam The Baron:
About the link, it works fine for me, which is weird.

The link works for you because you are logged into your profile. Usually the link needs to have your username inside of the url.

GFWLXBL

Top 500 Contributor
Posts 27

Manufacturer of Modem: Motorolla

Model of Modem: SB5100i

Fireware: I'm sorry but I don't know what Firmware is :(

 

Working Link: http://profile.imageshack.us/user/yyywww111

Top 10 Contributor
Male
Posts 3,037

Directly plug in your PC into the modem to see if you can connect then. If you can connect that way, then the router you are using i either not set up to port foward, or the firmware you are using has UPNP issues & will need to be updated.

GFWLXBL

Top 500 Contributor
Posts 27

Sadly, because of the same that the router and modem are set up in the computer room, I would have a very hard time compleatly de-plugging my entire computer and moving it, and even then I doubt the cable would be long enough to reach.

And even if that happened I would be confused as to which cable to plug in, It has 3 slots at the back in which 2 are currently in use:

Ethernet (In use)

USB (Not in Use)

Cable

However, I have never updated any Firmware since buying my PC in 2005, and have since rebuilt the entire thing with the exception of the monitor and hard drive. Where could I upgrade it?

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