Everytime the splash screen comes up, I get an error message. I HAVE reinstalled it twice, but nothing happens.
Hello superplayer08,
Can you verify that you have .NET Framework 3.5 SP 1 installed? Usually this is installed during a Windows Update, but it may have been missed.
Also, when you say you've reinstalled it, please make sure that you've uninstalled both the Client and Redistributable before reinstalling it.
If you're still having issues with this, please send us your eventlogs so we can review them for further information.
Thanks
Thanks, but neither of the suggestions worked. I DID uninstall both the Client and Redistributable and my computer DID have the most up-to-date version of the.NET framework. How do I find my "eventlogs"?
superplayer08:How do I find my "eventlogs"?
http://support.microsoft.com/kb/308427
GFWLMod: ...delete all associated folders (will vary on game what is left behind, doing a search for the title will help you find whats left) uninstall: Microsoft Games for Windows - LIVE Microsoft Games for Windows - LIVE Redistributable Delete associated files (if they are still on computer after uninstalling previous 2 programs): C:\Users\username\AppData\Local\Microsoft\XLive C:\Users\username\AppData\Local\Microsoft\GFWLive C:\Program Files\Microsoft Games for Windows - LIVE
...delete all associated folders (will vary on game what is left behind, doing a search for the title will help you find whats left) uninstall:
Microsoft Games for Windows - LIVE
Microsoft Games for Windows - LIVE Redistributable
Delete associated files (if they are still on computer after uninstalling previous 2 programs):
C:\Users\username\AppData\Local\Microsoft\XLive
C:\Users\username\AppData\Local\Microsoft\GFWLive
C:\Program Files\Microsoft Games for Windows - LIVE
While this information is not specific to your problem, but it is a good rule of thumb when deleting GFWL from the PC. Post the event log for that application so that the tech team can assist you further.
superplayer08:Everytime the splash screen comes up, I get an error message. I HAVE reinstalled it twice, but nothing happens.
Please fill in the following template completely and copy and paste into a following post.
After we get all the relevant info we need, we will be in a better position to help you.
Issue Type - e.g. LIVE Connectivity, Billing, Account Management, Token, other
Game Title - what is the game with the issue and what is the version, tilte update? If so, what is the version of the game? Event logs should give an indication (refer to Troubleshooting 101 post)
Error Verbatim - specific on screen Error and Event Log error
Detail the steps to reproduce the issue, detailing each mouse click or button push on the controller is always helpful.
Where was the game purschases and in what format? For example: new retail boxed title from gamestop, Direct2Drive, Best Buy, Steam, Ebay (used), etc.
GT - You GamerTag (DO NOT POST YOUR ACCOUNT PASSWORDS - IF YOU DO - YOUR POST WILL BE DELETED) You shuld never provide your password, secret question or secret answer to any on-line message site.
PC/360 - Do you also own a Xbox 360? If so, can it connect to LIVE? It is important to not overlook this quesiton.
ISP - who is your Internet Service Provider
Do you have a PPPoE or direct connection to Internet not needing to provide a username or password to connect?
Conneciton Type - dial-up, DSL, ADSL, FioS (fiber), Cable, Satellite, Cellular (cell phone device connected to data provider),
Router Make/Model/FW version - Name and model number and what firmware version are you using?
Network Type - single pc to router/modem, home workgorup, domain, Internet Connection Sharing (ICS)
Network Location - home, school (dorm), public library, work
Windows version?
Press Start > Run >type WINVER > press OK - provide version and build number, if displayed.
Windows System Type? (Bit version) 32bit or 64bit
To check: Right click My Computer > Left click Properties > listed in System section.
Firewall / Security Software - using a combination router firewall? or windows firewall, or a 3rd party firewall such as an Anti-Virus & Firewall security applicaiton?
what is the version and who makes the AV/FW software?
LIVE Connection - have you ever connected to LIVE with a PC game in the past or is this your first attempt?
Can you signin to LIVE with the LIVE Client for Windows (GFWL Marketplace)?
If you have more than one Games for Windows LIVE PC game, can any of those games connect?
