I have Grand Theft Auto IV for the PC and am getting an error message You have exceeded the usage allowed by the product key when I try to sign in to live from within the GTA IV PC game. How can I get this issue fixed? I have uninstalled and reinstalled the game and the GFWL client multiple times. The revoke function is only for SecuROM activation but does not free up the product key from the Live account and after too many reinstallations my product key got locked out from GFWL.
This seems like an issue that may be most easily resolved by contacting technical support via telephone. Here are the instructions to get through to a Games for Windows - LIVE technical support agent. Currently we do not have an entry in the interactive voice recognition (IVR) software, so you'll have to ask specifically to be escalated to a Games for Windows - LIVE agent once you get a general LIVE agent on the line. Additionally, the IVR responds to spoken words, so you'll need to speak your choices.North America OnlyDial 1-800-469-9269Say: "Technical support"Say: "Xbox LIVE" (Yes, you have to say Xbox LIVE to get to the proper support centers who can forward you appropriately, this will be resolved once we get an IVR specific to Games for Windows - LIVE in place.)Speak the phone number you want to be called back at in case of a disconnectHave your gamertag readyRemember: Once you get an agent on the phone, make sure you tell them specifically that you have a problem with Games for Windows - LIVE on the PC and you need to be escalated to a Games for Windows - LIVE agent.
... GFWModerator,
Did you ever consider making that recurring post your signature??
Actually, I meant that as a joke to start with, but hmmm...
It could be:
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If mine or anybody else's answers above not solve your problem you could always:
Contact technical support via telephone. Here are the instructions to get through to a Games for Windows - LIVE technical support agent. Currently we do not have an entry in the interactive voice recognition (IVR) software, so you'll have to ask specifically to be escalated to a Games for Windows - LIVE agent once you get a general LIVE agent on the line. Additionally, the IVR responds to spoken words, so you'll need to speak your choices.North America OnlyDial 1-800-469-9269Say: "Technical support"Say: "Xbox LIVE" (Yes, you have to say Xbox LIVE to get to the proper support centers who can forward you appropriately, this will be resolved once we get an IVR specific to Games for Windows - LIVE in place.)Speak the phone number you want to be called back at in case of a disconnectHave your gamertag readyRemember: Once you get an agent on the phone, make sure you tell them specifically that you have a problem with Games for Windows - LIVE on the PC and you need to be escalated to a Games for Windows - LIVE agent.
I called Microsoft and asked to be escalated to the GFWL agent and complained that I have exceeded the usage allowed by the product key. They need to call me back within 24 hours. Why do I need to wait for a callback from Live support?
I'm having problems getting this fixed over the phone with 1-800-4MY-XBOX. I tried to escalate the call to the Games for Windows Live agent. The agents told me to call RockStar to get a new Product Key.
I'm locked out of the online profile in Grand Theft Auto IV for the PC because I have reinstalled this game and signed in too many times after reformatting. I have revoked the license each time I needed to reformat. I'm only using one PC. The retail DVD version of the game says on the box unlimited installations and requires DVD in the drive to run. I called RockStar and they said the DVD installation is unlimited but the Games for Windows Live activation is limited. I am locked ot of the multiplayer game even though I paid full price at a local retail game and this is not a pre-owned copy. It was a factory sealed retail box at the time of purchase. The problem is due to too many reinstallations. I have called 1-800-4MY-XBOX many times and they are not helpful.
Does signing out, then deleting a profile and then signing back in also count against the install limit?
i have installed gta, 11 times on the same PC and never got that message, but i heard of people getting that message after using the same key for multiple games, and i heard that 1 key only can be activated on 3 different PC's, not sure how many times though. I've bought games with no keys in them but tech support just asked for receipt and then they e-mailed it to me.
I have already reformatted and reinstalled the OS a large number of times and that's what causes this error.
Does GFWL uses hardware hash or a random GUID each time I reinstall GFWL. Does deleting the Xlive folder cause another activation to be used up the next time I sign in?
I have done just that for Dawn of War II. They told me I need to wait for the supervisor to call me back in 2 hours. It's been a day...I called back and said my problem is still being looked into. They said they don't have GFW Live agents and supervisors look into GFW Live issues.
I told them it's as simple as reactivating my key they said it's not. Everyone else has a revoke tool why not this? *sigh*
Spending $50 to 'borrow' a game. Lol...
Relic even said the game doesn't have install limits. M$ must have put this in themselves.
PS: It's not as simple as saying X-box live and getting a guy on the phone. You have to answer more than that and if you say the wrong thing the machine says "I can help you with this" and gives you advice on something you don't need.
Why is GFWL limiting the number of times the games can be reinstalled before being locked out of GFWL. That type of activation is not revokable unlike SecuROM. Is there a way to send a complaint about this activation limit? I burn up those limited activation if I either uninstall and reinstall the game and GFWL, reformat the hard drive and reinstall or even just delete the XLive folder.
Yes, You call 1800-4-my-xbox and go through the machines voice. You tell her technical support, x-box live, 360, choose a subject, wait for her BS help, and you finally get transferred.
Ask for a GFW Live representative and they say "sorry but we do not have a direct line to our GFW Live support team. You will have to wait for them to look into your issue and call you back." (yes I have tried this with 3 people and they all said no direct line). Then you wait a day, call back, and they tell you to wait another. You wait another day, call back, and they tell you to wait another. The last promise I recieved was 8 AM pacific time. So I woke up at 7:30 AM on a freaking Saturday for it and it's 10 AM.
They can't revoke my CD-Key? It's that damn simple. EA, Diskeeper, etc have all helped me with the same issue in 5 minutes. This is ridiculous and a joke. I didn't spend $50 to rent this damn game from M$. Hell even Relic has an issue with this because they didn't want something like this on their game.
Anyways it's a pain in the *** and you will be ripping your hair out. Good luck...you will really need it. This is why 'some' people pirate. Better service than buying the game legit and I honestly don't blame the ones who do it for this reason.
When you finally get a person on the line that's when you can complain I guess. But what good will that do. They don't give a *** about you or any of us.
Can the BBB do anything about this issue? Why is the number of activations limited even when using the key on only one account and one PC? I don't like this policy because I paid $50 for the game. I should be allowed to reinstall as many times I want.
Actually this issue is being looked into and measures are being taken into this against companies that do not inform you of this practice.
Relic even specifically said they do not want limitations but M$ went ahead and put it into Live for the game. It's ridiculous. I still haven't gotten a phone call. When I had this issue for Warhead I called EA and within 5 minutes my game was reactivated. When I had this issue with Diskeeper I called them and within 5 minutes the issue was resolved.
Why the hell doesn't M$ have a revoke tool?
Supposedly Relic is in talks with M$ to get rid of this BS "security." For now just try calling them and see how far you get. If nothing happens and it's broken promise after broken promise you should file a complaint to the BBB. I am getting close myself to doing the same thing.
