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UPDATES & TITLE UPDATES Support Start Here

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eastmanblues Computer [co] Posted: Wed, Aug 19 2009 9:37 AM

UPDATES & TITLE UPDATES Support Start Here



Generally it is best practice to sign in to LIVE and apply the update that GFWL guide prompts you to when signing in. Sometimes to troubleshoot you may need to download the update manually. If an update fails to download it is most likely a connectivity issue  I have provided update links below. But is best to try these things first.

  • Ensure that all the required Games for Windows LIVE ports are open.

TCP 80
UDP 88
UDP 3074
TCP 3074
UDP 53
TCP 53
TCP 443

  • Try circumventing the router.

Other programs are also known to conflict such as Antivirus, Firewall software, Xfire/Hamachi. Sometimes if disabling the software does not work it may need to be uninstalled for troubleshooting purposes. If you have pin pointed the issue to be with the Anti Virus/Firewall software it is recommended that you contact the support of your provider.

 

  • It seems like my update is taking for ever or will not update

·         Games for Windows Live will not update.

The update bar sits there & does nothing. This could be two issues. If you are connectible then the blue bar should gradually get to 100%. After it gets there depending on your PC's specifications, it could take a couple minutes before the update closes the game.

If you are on Vista it will give a UAC (user access control) prompt that you will have to allow in order to get the update to continue. This prompt does not always show on top of all open windows, like it is supposed to. I have run into this before & had to Alt+Tab to be able to see the prompt. You can disable UAC inside the user profile settings. This will now close the game & an update module will popup. It will automatically install the update.

(InGlocksWeTrust)


Batman Arkham Asylum

http://eidos.http.internapcdn.net/eidos_vitalstream_com/batman/Batman_TU_v1.1_EFIGS.exe
 

Fallout 3
Please note that Fallout 3 has different regional patches. Make sure you are applying the patch for the correct version of your game. If the wrong patch is applied it can cause LIVE to act abnormally or not at all. Certain regional copies of Fallout 3 do not support the latest patches.


http://fallout.bethsoft.com/eng/downloads/updates.html

 

Battlestations Pacific

Digital Distribution Patch 1.02 (Steam or D2D)

http://dlh.net/getfile.php?78:ec21b68a749c381d:b4cbf66d0ef4290f:/Battlestations_pacific/battlestations_pacific_ddpatch102.zip

Gears of War

http://support.microsoft.com/kb/967644

http://gearsofwar.xbox.com/pc/qfe1.htm

 

007 Quantum of Solace


http://www.bigdownload.com/games/quantum-of-solace/pc/quantum-of-solace-v11-patch/

(Does NOT work with Steam Version)

http://www.fileplanet.com/198687/190000/fileinfo/Quantum-Of-Solace-007-Patch-v1.1

(Steam Patch - For Users Having issues with update)

 

Grand Theft Auto IV

http://www.rockstargames.com/support/IV/PC/patch/index.html

 

Halo 2 For Windows VISTA


http://www.microsoft.com/games/halo2/

 

Shadowrun

http://www.microsoft.com/downloads/details.aspx?familyid=C975179C-DFBB-4A99-B0D5-7ABF45D00C71&displaylang=en

 

Universe at War Earth Assault


http://help.sega.com/index.php?_m=downloads&_a=viewdownload&downloaditemid=3&nav=0,1



Games for Windows LIVE Marketplace Client & Redistributable


http://go.microsoft.com/?linkid=9640147 Current Build 3.0.0089.0

Windows Xp Hotfix

http://download.microsoft.com/download/8/B/2/8B2DC324-ACE3-4EF4-A4F4-56A055989C3B/WindowsXP-KB938759-x86-ENU.exe

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Am I missing anything I am sure I am please let me know and I will add it if it checks out.

 

Are you still having trouble ?

Phone Support
Finally, if none of the above steps have helped you resolve your issue, and you are sure the issues is with LIVE and not covered on the forums, you can use the following steps to contact LIVE support via phone in North America only:

Please dial 1-877-274-4349 from 9 am EST (6 am PST) to 1 am EST (10 pm PST).  Our technical support agents there will be more than happy to assist you.

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Hey eastmanblues you did great there but I'd like to add if you manually download a patch for a game, make sure it's for the correct region (especially Fallout 3) as the wrong region patch will cause issues.

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The eyes that can not see still invision a future where the dream is gone and reality is face first in the mud.

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EpicScroll replied on Fri, Sep 25 2009 10:25 AM

http://forums.eidosgames.com/showthread.php?t=96538

Here is Batman Patch 1.1. Those who are having problems from the GFWL update system.

 

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