*These suggestions may not work for everyone. *
If you perform the suggestions below and still experience issues, then you are encouraged to post the error message and the steps taken to a thread titled with the exact error message.
Also, please provide your event logs as they may contain additional information for resolving your issue. Refer to the sticky post in LIVE Technical under Troubleshooting 101 on providing your event logs.
If your issue is specific to billing, transactions, account management, then you are encouraged to contact Games for Windows LIVE Support (North America) and Xbox LIVE Support that is closest to your country of residence.
IMPORTANT: For non-North America customers who must call Xbox LIVE Support. When you get a Xbox LIVE agent on the phone, indicate to them, clearly and politely, that your issue is specific to Games for Windows LIVE and you need support help.
First Things First
General Graphics Card Best Practices
Install the latest video drivers.
nVidia: www.nvidia.com
ATi: www.ati.com
Install the most current Service Pack for Windows - http://support.microsoft.com/sp
Windows XP - http://windowsupdate.microsoft.com/
Windows Vista - http://windowsupdate.microsoft.com/
Windows 7 - NOT YET SUPPORTED
Run latest Microsoft .NET Framework
.NET Framework v3.5
.NET Framework v3.5 SP1
LIVE Technical Issues
Connection Timeouts
Common Cause: Firewall / Router
Solution: Add the games exe to your Firewall exclusions list (Win XP/ Win Vista), and forward the following ports:
UDP 88
UDP 3074
Error: This Game is Currently Unavailable
Download latest C++ runtimes: 32bit Version, & 64bit Version of Visual C++ redist.
Don’t know your version? Click Start > run > type WINVER > press OK
LIVE Error Codes
Error 0x800705b4
Error 0x80072741
Error 0x80151002
Error 0x80151911
Two Netsh commands are available that 'may' help. But before you perform the following, you may want to make a back up of your LSP (layered stack protocol) that are installed so that you can reinstall what is removed, like anti-virus and blue tooth devices. This is listed below under More Information
Windows Vista this will reinstall the TCP/IP protocol stack
The command will remove all user configured settings on TCP/IP stack and return it to original default state by rewriting pertinent registry keys that are used by the Internet Protocol (TCP/IP) stack to achieve the same result as the removal and the reinstallation of the protocol.
Note When you run the reset command, it rewrites two registry keys that are used by TCP/IP. This has the same result as removing and reinstalling the protocol. The reset command rewrites the following two registry keys:
SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\ SYSTEM\CurrentControlSet\Services\DHCP\Parameters\
To run the manual command successfully, you must specify a file name for the log, in which the actions that netsh takes will be recorded. When you run the manual command, TCP/IP is reset and the actions that were taken are recorded in the log file, known as resetlog.txt which can be found in the root of the C: drive.
Registry keys affected:
· HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\
· HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DHCP\Parameters\
Windows XP SP3
Step 1: Reset to Default Setting
While logged in as Administrator or Run 'As Administrator' open up a cmd.exe window
Start > Run > type CMD > Press OK
Type in CMD window:
netsh winsock reset <PRESS ENTER>
Reboot PC
Follow the same steps above to open a cmd.exe window and perform the following.
type:
netsh int ip reset c:\resetlog.txt <PRESS ENTER>
More Information
1. About ‘netsh winsock’
2. Log File
netsh winsock reset catalog
This command resets the Winsock catalog to the default configuration. This can be useful if a malformed LSP is installed that results in loss of network connectivity. While use of this command can restore network connectivity, it should be used with care because any previously-installed LSPs will need to be re-installed.
netsh winsock show catalog
This command displays the list of Winsock LSPs that are installed on the computer.
To output the results to a file type this in Command Prompt (CMD.EXE)
Create Log files before resetting:
· netsh winsock show catalog >C:\lsp.txt
· netsh int ip reset resetlog.txt
Error 80048265
Method 1: Disable or Enable the "Automatically Detect Settings" option in Microsoft Internet Explorer
Then repeat the steps above and toggle that setting to OFF and then try. Sometimes registry bits get stuck.
Method 2: Create New LIVE Account
Try creating a new LIVE account just to see if the results change.
When you are going to login to the game, it will ask you to select from other accounts in your list or to sign in with a new account. Select New Account button, but put in the LIVE credentials of an account that already exist. Does this change anything?
Method 3: Uninstall any Anti-Virus or Security Program running
This is just to test it out, but some anti-virus programs just do not allow sockets to be connected, especially if they do not have an exception set. Pick any anti-virus program and do a search with trying to connect to an online game or multiplayer, its not just specific to LIVE.
Method 4 : Firewall / Router
Check to make sure that you have UDP 3074 open source <>destination ANY and the same for 88. Don't worry about TCP for now, just make sure these 2 ports are OPEN both ways or you will never connect.
Method 5: System Integrity Verificaiton
System File CheckGo to the Start button.In the Search Panel type... CMD.At the top of that column CMD.exe will appear.Right click on it, and select Run as Administrator.The Command window will appear.
In the command window type...SFC /scannow(note the space between C and /, and the 2 letters n)
Restart the PC when complete
IMPORTANT: How to Back UP System Registry http://support.microsoft.com/default.aspx?scid=kb;en-us;322756
NOTE: How to Edit System Registry
For Windows XP:
For Windows Vista:
Change the Maximum Transmission Unit (MTU) Size (Windows XP)
This parameter specifies the Maximum Transmission Unit (MTU) for a network interface.
MTU stands for Maximum Transmission Unit and in basic terms, it defines the maximum size of a packet that can be transferred in one frame over a network.
Two steps must be done first:
Open your registry and find the key below.
Locate the NIC Adapter Interface that connects to the internet:
HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > WindowsNT > CurrentVersion > NetworkCards > (number)..
Edit/Creating MTU Key
In Windows, changing the MTU value from the defaults, require you to modify the TCP/IP parameters for the network adapter in the Windows registry
WARNING: Editing Windows Registry incorrectly can cause serious problems that may require you to reinstall your operating system.
Steps on backing up the system regsitry are listed in the beginning of this troubleshooting seciton.
1. Click Start - RUN and type “regedit” and press enter.
2. Navigate to the following registry key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\<AdapterID> <---ServiceName number
In the right-panel, create a new DWORD named “MTU” with the value (1500 in Decimal)
NOTE: To create a new DWORD, right-click, select New and select “DWORD Value” and enter the name (MTU here)
[HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\
Recommended Values
Restart Windows for the change to take effect.
Please be objective if you answer the poll. I am looking to drive value back into the community and to do that, I need your feedback.
And what about error 0X80004005, hmm?
http://forums.gamesforwindows.com/t/877.aspx
Thank for that .........but its not working. I tried both methodes not no change i still receive the same error
Error 0x80072741when i trie to connect to GTA 4 (GWL Login)
All requ. ports are open 80 / 88 / 3074 / 447 all in both TCP und UDP
I use SP3 XP and Framwork 3.5 incl. SP1
I have the actual version of GWL, the actual drivers for my nvidia card
What else can i do ??? PLS HELP
Solve the pro by myself the driver for my usb wlan stick was the prob.. now is fine
i have the same problem on GTA4
what can i do on it ??
the problem is that the windows-LIVE cannot downloads the update flie for GTA4 . is it really a problem on a hardware driver like usb wireless lan ??
i cant say it exactlly i tried a lot of other tips witch i found in the net but no of this actions helped me to solve the prob. So in one forum i read that it might be a problem with the driver for USB WLAN sticks. So i dowloaded it ( i have FRITZ WLAN USB ) installed it and ja it works.
Sure you have to open the ports UDP 88 und UDP 3074 i opened 447 und 80 too. Newest version of LIVE actuall Grafi Driver,
Net Framework 3.5 incl SP1, XP SP3, i created a MTU like they describe in this forum i reset int ip like they discribe here. I made an new account and at least i worked prox 15 hours to solve the prob in my oppinion the prob was THE DRIVER OF THE USB WLAN STICK
What about error: 0x80151909 (?)
I cant solve it, i have no idea what to do, its frustrating not to be able to log in
everything went fine ti'll now, i'm playing fallout 3 allmost 2 weeks and everything was allright until today
what should I do?!
isrhammer,
Can you detail the full error message that you are receiving? Have you tried doing a clean boot? See article: http://support.microsoft.com/kb/929135
Also, instead of using this pinned thread to have a conversation or respond to me, would you mind clicking on my "Lucky 13 X" name and using the Start a conversation link so I can look into that error code further for you?
I've had GTA4 since early December, and to be honest, whilst it is a brilliant game, I've felt cheated out of a lot of playing time because of the utterly stupid 0x800705b4 error.
I honestly cannot believe that there are this many issues with the game or software. Whatever happened to the time when we just put in a CD, the game installed, and we played forever?Anyway, I'm still getting the 0x800705b4 error, after following the instructions for resetting the TCP/IP using cmd and then spending half an hour making sure I had edited the registry correctly so the MTU was 1500. (It's appalling; the people who have no idea what a registry is must be tearing their hair out over such a fix).I performed the MTU fix a few days ago, and it worked at first. In fact, I was playing it exactly 12 hours ago with no problems.This morning I turn on the computer, and try to play it, and it just hangs up and I get the error again.Whilst it's probably irrelevant, I am using Vista 32bit. I have played the game with everything maxxed and apart from the usual texture mapping glitches, it's been fine.So are there any other fixes or should I just accept that I'll never be able to load up the game happily in the knowledge that it'll just work and will probably have to scour the net every few days looking for another way to fix it?
Tralf Hardy: This is total crap. I'm just trying to download a stupid game to help me waste away my day off, and micrososft has me fixing their broken content delivery sytstem for them. UTTER F*&^ING CRAP.
This is total crap. I'm just trying to download a stupid game to help me waste away my day off, and micrososft has me fixing their broken content delivery sytstem for them. UTTER F*&^ING CRAP.
People need to learn patience. It will come soon.
Can someone help me with the port forwarding?
IP Port range? has 2 places so... 88-88?
Protocol - UDP
The I.P address... mine or what? there wasn't one listed to write
i get an error 0x80004005 for The Club can anyone help me really annoying me!
I am having a very annoying connection issue and at this point I feel live I have spent way to much time trying to deal with it.
I get an error when I try to log into games for windows live (in any game) where it tells me that i could not be logged in and that my games for windows live ID may be from a region that is not supported by live.
I live in the united states and I've been trying to fix this off and on for a week. I have forwarded every port recommended and I have shut down my firewall and virus protection. I even tried plugging straight into my internet and nothing has worked.
I have the latest updates on all my programs and the latest updates for vista. I am running an ASUS M50VM notebook if that means anything to this issue. Hopefully someone can help.
thank you in advance.
Some users have reported this issue when running xfire while trying to connect. Is that the case for you?
I'm not entirely sure where to post this, in a Fallout 3 DLC problem thread or here, so I apologize in advance if this is the wrong place for it, but, here goes.
I recently bought Operation Anchorage from the Live Marketplace, it downloads just fine, it is the installation, or rather the lack thereof that's causing me trouble. Unfortunately my Live is installed in Swedish(yes, my own fault, but I can't even find a way to uninstall it) so I'm not entirely sure what the error message means, but I'll include it all just in case anyone who happen to see this is Swedish. :P
"Install of item Operation: Anchorage failed.
Det angivna formatet på ämnet stöds inte av den angivna modulen för kontroll av förtroende. (Exception from HRESULT: 0x00B003)"
I've tried searching google with that error code, but all I get is sites and forums where I really have no idea what they're talking about.
Thank you in advance
